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Mailbox Unavailable

Hi.  I am unable to access one of my email accounts, I just keep getting a message to say Mailbox Unavailable. I did recently received a letter and followed the instructions to update my password. Unfortunately I still get the same error and this has been happening for about a week now.  I would like to be able to access my emails.  I have tried contacting the Customer Service team on Chat and on the phone but to no avail.

Any advice will be welcome.

Thanks

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Re: Mailbox Unavailable

Hi mjleach76, 

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about this. Just to confirm do you have an active broadband account?

 

^Martin

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Re: Mailbox Unavailable

Yes, I still have an active broadband account.
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Re: Mailbox Unavailable

Thanks for getting in touch with us mjleach76.

 

I have looked into the background of your account and changed a setting, please can you try to log into your mailbox again.

 

 

Regards

Steven_L

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Re: Mailbox Unavailable

Thank you. The account I was having an issue with is working now!