@DWW1 wrote:
Sometime today 200 + emails that were in my VMedia inbox have simply vanished without trace🤞
Sadly, it's impossible to be sure why those emails have disappeared but there are a few things you could check:
You don't say if you use an email app or client to manage your emails or whether you use the VM Webmail service on the VM website. If you use an email app you should check the inbox on the app and the VM webmail account for those missing emails.
Also, if you use an email app, it may be that the emails somehow got deleted from the app and the app's IMAP email protocol then deleted them from the inbox in your Webmail account as part of its synchronisation process.
To make sure you are seeing all the emails in your inbox you could follow the advice here https://community.virginmedia.com/t5/Email/Emails-arriving-but-not-viewable and make sure that the emails are sorted in date order.
There is always the possibility that your VM email account has been compromised. Hackers have been know to deleted emails from the email account to hide the fact that there are emails arriving that relate to their illegal use of your email address. You should consider securing your email by changing the password and the "Password recovery question ". Sign in from this link https://my.virginmedia.com/home/signIn using the email address and existing password. That will take you to the relevant "My Virgin Media" account for that email address.
- Then navigate to the "Account details" page by clicking on the "Update settings" tab and then you'll see the "Account details" tab. Scroll down that page and you will see a place to edit the password. You will also see the option to edit the "Password recovery question".
- Once you have reset those you should check that there are no unexpected autoforward or filter rules set up in the account by the hacker.
Finally, if the missing emails cannot be found in your VM Webmail account, your email app or any backup file your may have kept then sadly they are unlikely to be recoverable. As far as I am aware VM do not kept backups.
I hope that you find that helpful.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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