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9fingers
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Long delays on some mail

I'm getting long delays on some incoming mail often one day sometimes two. Analysing a header I get. Pleae can someone pick this up. I can PM headers if needed.

Thanks

Bob

Hop Delay From By With Time (UTC) Blacklist

1*localhost 82.165.85.42mrelayeu.kundenserver.de 213.165.67.97ESMTPSA (Nemesis)3/4/2021 10:27:31 PM9fingers_0-1615067168094.png

 

22 daysmout.kundenserver.de 212.227.126.134mx7.tb.ukmail.iss.as9143.netESMTP3/6/2021 7:56:30 PM9fingers_1-1615067168104.png

 

30 secondssmtpclienthelo 212.54.57.74md4.tb.ukmail.iss.localLMTP3/6/2021 7:56:30 PM9fingers_2-1615067168394.png

 

40 secondsmd4.tb.ukmail.iss.local 212.54.57.74mc35.tb.ukmail.iss.localLMTP3/6/2021 7:56:30 PM9fingers_3-1615067168394.png

 

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ravenstar68
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Message 2 of 26
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Re: Long delays on some mail

I've asked for this to be escalated as it looks like the issue is on VM's mail exchanger.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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9fingers
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Re: Long delays on some mail

Thanks Tim

Much appreciated

Bob

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Beth_G
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Message 4 of 26
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Re: Long delays on some mail

Hi Bob,

 

Thanks for posting on the Community Forums.

 

I'm sorry to hear that you're experiencing some delays with incoming emails. I'm going to pop you over a PM so I can take some further details and help out from there.

 

Thanks,

 

Beth

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ahrbee
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Re: Long delays on some mail

I too have had a late delivery. An e-mail originally sent on 04 March 2021 16:58 arrived today 07 March 2021 16.58. As far as I know it is just a single occurrence but one can never be sure.

I have posted elsewhere because I thought the e-mail was lost in space but it seems as though it has just taken 3 days precisely to arrive. That's like Second Class mail.

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9fingers
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Re: Long delays on some mail

if you enter the message header in here https://mxtoolbox.com/EmailHeaders.aspx

It will show you where the delay occurred.

hth

Bob

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ahrbee
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Message 7 of 26
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Re: Long delays on some mail

I am not confident enough to use your link but I have viewed the Raw Source data. As far as I can tell, the delay in the e-mail reply to me seems to have occurred in the same server as shown in the example above. 

 

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Beth_G
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Message 8 of 26
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Re: Long delays on some mail

Hi Bob,

 

Thanks very much for passing security over PM and providing the email headers.

 

We're currently looking into the root cause of the delays and working on a fix for you from here. As soon as I have any updates on this, I'll let you know from here.

 

Kind regards,

 

Beth

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9fingers
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Re: Long delays on some mail

Hi Beth,

Is there any update please. Most of the delayed mail happens to be notifications to me that something is happening on a forum that I help run, the long delays that are still hapenning are seriously affecting my ability to run the forum.

Please can you apply some pressure to get this resolved.

Thanks

Bob

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Beth_G
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Re: Long delays on some mail

Hi Bob,

 

I'm sorry for the delay - I am still looking into this for you and waiting for a response from the relevant teams. As soon as I have an update for you I'll let you know.

 

Thanks again for you patience and apologies for the inconvenience caused.

 

Beth

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