Menu
Reply
Highlighted
  • 11
  • 0
  • 0
Joining in
376 Views
Message 1 of 16
Flag for a moderator

Locked email!

Had a text saying ive had my blueyonder email locked due to a spam email being opened/sent. Went on my email and as said it cannot be opened but now ive got the problem of not being able to log on to virgin media/ or mail to sort this out and NOBODY is answering the phones. Please help I need to speak to someone urgently! Annoyed and frustrated

0 Kudos
Reply
Highlighted
  • 13
  • 1
  • 0
On our wavelength
320 Views
Message 2 of 16
Flag for a moderator

Re: Locked email!

Go through 'forgotten password'on the login page and reset your password. That'll let you back into your account

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 0
Joining in
207 Views
Message 3 of 16
Flag for a moderator

Re: Locked email!

No it doesn't recognize nothing. Not even account number

0 Kudos
Reply
Highlighted
  • 6.89K
  • 359
  • 609
Forum Team
Forum Team
191 Views
Message 4 of 16
Flag for a moderator

Re: Locked email!

Hi Seasiders70

 

Thanks for posting. My apologies for the email issue 

 

I'll PM you now so I can get some details

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 0
Joining in
176 Views
Message 5 of 16
Flag for a moderator

Re: Locked email!

Right sorry for losing it. My mum cannot turn a laptop on nevermind starting another email. Virgin has LOCKED [MOD EDIT: PERSONAL INFORMATION REMOVED] so need you at your end to open it back. Simple. If not ring me on [MOD EDIT: PERSONAL INFORMATION REMOVED] Need to actually talk to someone then my mum can verify me. I need my email so please help instead of pointless replies.

Regards paul

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
Highlighted
  • 6.89K
  • 359
  • 609
Forum Team
Forum Team
173 Views
Message 6 of 16
Flag for a moderator

Re: Locked email!

We're not able to arrange or make calls from here.

 

If you can help her register and message me on here directly, we can sort this out.

 

Kind regards

John

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 0
Joining in
170 Views
Message 7 of 16
Flag for a moderator

Re: Locked email!

Register where? I've a locked email and this gmail. I dont know myself

0 Kudos
Reply
Highlighted
  • 6.89K
  • 359
  • 609
Forum Team
Forum Team
165 Views
Message 8 of 16
Flag for a moderator

Re: Locked email!

So you'd go to - virg.in/VMforums 

 

Sign up, using an email you can log in to as you'll be sent a verification email

 

Then when verified, help her message me directly on here and we can sort this out

 

Kind regards

John

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 0
Joining in
163 Views
Message 9 of 16
Flag for a moderator

Re: Locked email!

Right I've sorted an email in mums name

0 Kudos
Reply
Highlighted
  • 6.89K
  • 359
  • 609
Forum Team
Forum Team
161 Views
Message 10 of 16
Flag for a moderator

Re: Locked email!

Okay then help her to message me directly from her own forum profile 🙂

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply