@jem101
I've joined this forum to try and get help regarding the closure of my virgin.net mailbox. One of my virgin.net email address has been my principle one since my dial-up days in the early 1990s. I have used it almost daily until last week when access to it was suddenly stopped.
Will someone please explain company policy regarding the use of legacy email addresses? What is wrong with maintaining email address connectivity for customers who have stuck with Virgin Media down the years as it merges with other businesses? In my case I joined ntl World as a cable customer and was told I could keep my virgin.net addresses as Virgin Net used ntl's backbone. This proved to be the case. As I understand it, ntl World was subsequently rebranded as, or was merged with, Virgin Media. Again, there was not an issue with the continued use of my virgin.net email addresses, nor my ntlworld.com email addresses as the instructions on how to connect to the appropriate email servers were spelled out on the new company's website. I seem to remember blueyonder customers were catered for too.
Can I please have continued and on going access to my principle virgin.net mailbox?
Thank you.