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+++Known Issue+++ Email Disruption - F010434911


Hi there,

We're aware some customers are experiencing difficulties with our email service as follows:

You might find that your NTL/Blueyonder & Virgin Media Mail isn't working right now. We are sorry and our engineers are working to fix this right now. We are sorry about this, our engineers are looking at fixing this as soon as possible.

You can get updates on known service issues in your area here: or by callng 0800 561 0061.


101 REPLIES 101

Sadly I won't hold my breath going by past 'outings' 😞

Well I'm disabled and have a person who gets my shopping once a week and usually I email my list. Can't do that now as my mail seems to have stopped working completely. 😞 Great, thanks VM......

Up to speed
Oh great....sooooo worth the oncoming price increases......

I'm glad you posted this as I'm having the exact same issue today. Webmail also the same. Like you, I can send to my gmail account from my VM account and receive it in gmail but can't receive into my VM ntlworld account from gmail.

I did receive two emails today but they arrived hours later then they should have and I'm still awaiting others that should have shown up by now. So I don't know what's going on but hope it's something that resolves itself.

Joining in

I'm getting delays of several hours in receiving my emails with the domain. This is proving a real problem with sites that email a validation code that expires after 15 mins. I've tried sending test emails from different clients (Outlook and webmail) but all are delayed by several hours. Is this a Virgin Media service issue or something else I should check? Thanks

Very Insightful Person
Very Insightful Person

@kim_godwin  See this post:



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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On our wavelength

The same is happening to me.

Interestingly, it started at around lunchtime just after I received the email saying my bill was going up by £9!

On our wavelength

After waiting nearly a hour on the phone finally got told a fix would happen between 4 and 24 hours. It's something I suppose, but considering the issue has been happening for the last 5 hours or so, it has taken them a long time to show issues on their status page.

On our wavelength
Seems to be slowing sorting itself. Just recieved an email, sent from a company i was talking to at 1.00pm today.

Yes it should've arrived lunchtime but it's just come in.

Hopefully, by the morn i'll receive other expected emails.

Joining in

Hi, I am experiencing delays in receiving emails. It is taking several hours to receive emails to my inbox. I have an ntlworld email address.