on 01-02-2023 18:59
We're aware some customers are experiencing difficulties with our email service as follows:
You might find that your NTL/Blueyonder & Virgin Media Mail isn't working right now. We are sorry and our engineers are working to fix this right now. We are sorry about this, our engineers are looking at fixing this as soon as possible.
You can get updates on known service issues in your area here: https://virg.in/service or by callng 0800 561 0061.
Answered! Go to Answer
on 01-02-2023 18:46
on 01-02-2023 19:02
on 01-02-2023 19:03
on 01-02-2023 19:31
I'm glad you posted this as I'm having the exact same issue today. Webmail also the same. Like you, I can send to my gmail account from my VM account and receive it in gmail but can't receive into my VM ntlworld account from gmail.
I did receive two emails today but they arrived hours later then they should have and I'm still awaiting others that should have shown up by now. So I don't know what's going on but hope it's something that resolves itself.
on 01-02-2023 19:46
I'm getting delays of several hours in receiving my emails with the virginmedia.com domain. This is proving a real problem with sites that email a validation code that expires after 15 mins. I've tried sending test emails from different clients (Outlook and webmail) but all are delayed by several hours. Is this a Virgin Media service issue or something else I should check? Thanks
on 01-02-2023 19:50
@kim_godwin See this post: https://community.virginmedia.com/t5/Email/Known-Issue-Email-Disruption-F010434911/td-p/5244530/jump...
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 01-02-2023 20:09
The same is happening to me.
Interestingly, it started at around lunchtime just after I received the email saying my bill was going up by £9!
on 01-02-2023 20:13
After waiting nearly a hour on the phone finally got told a fix would happen between 4 and 24 hours. It's something I suppose, but considering the issue has been happening for the last 5 hours or so, it has taken them a long time to show issues on their status page.
on 01-02-2023 20:24
on 01-02-2023 21:46
Hi, I am experiencing delays in receiving emails. It is taking several hours to receive emails to my inbox. I have an ntlworld email address.