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Forum Team (Retired) Louis_R
Forum Team (Retired)
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Message 11 of 14
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Re: Issues with secondary email account

Hi Jaybee,

 

We are sorry to hear you are experiencing this issue. Are you able to expand further on the issue? Are you having any error messages appear when trying to sign into the email addresses? Please keep us posted.

 

Many thanks,

 

Louis

 

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jaybee
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Message 12 of 14
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Re: Issues with secondary email account

Hi, yes I get invalid credentials or account disables when I try to re-enter the password under account settings for both the secondary accounts (I have two) under the settings section of my accounts once signed in to my main account.

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Forum Team (Retired) Louis_R
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Message 13 of 14
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Re: Issues with secondary email account

Hi jaybee,

 

are you having this issue through a mail app? If so, have you tried logging in through your browser or another device so we can hopefully rule this out? Alternatively, have you tried the 'forgot my password option'?

 

Many thanks,

 

Louis

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jaybee
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Message 14 of 14
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Re: Issues with secondary email account

Thanks. I've resolved this now by simply chosing the "forgot my password" link on the main email sign in page for each secondary account, and stepping through the process to reset the passwords. I'm not sure what suddenly caused both to require resetting though as it was not something I did. 

Regards

 

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