Issue with Email across Accounts

[Jacko11]

Hello,

My email address was previously created when I lived with my parents and they got Virgin Broadband - I then got a @virginmedia.com address. 

I have now taken out my own Virgin Broadband deal in a new home under the same email address - though I cannot sign into my need account and am instead signed in under my parents account as a secondary?

If I get them to remove my email from this account, will my @virginmedia.com account be lost and all my emails with it?

Thanks

[用心棒]

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 wrote:
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If I get them to remove my email from this account, will my @virginmedia.com account be lost and all my emails with it?
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Yes they will be lost; Virgin Media do not transfer individual email addresses between accounts.

Take the opportunity to migrate to an email service that is not tied / dependent on continuing use of another service, i.e. Virgin Media Mail accounts are deleted 90 days after broadband service terminates.

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[Steven_L]

Hey @Jacko11,

Welcome to the community and thanks for taking the time to post your issue on the forums.

@用心棒, has covered this perfectly and there's nothing else that I can add to it.

Regards,

Steven_L