Hi @TryingToBeHappy,
Welcome back to our Community Forums! Thank you for your post, and I'm sorry to see that you have been a target of a phishing email!
This definitely does not look like something we would send you, especially as @coenoby advised, you were not addressed by your name.
Please forward this email to phishing@virginmedia.com where we can review this email and report it. You can find more information about phishing emails on our website: https://www.virginmedia.com/help/what-is-phishing.
Let us know if you need any further help or assistance.
Thank you.