Menu
Reply
Highlighted
  • 9
  • 0
  • 0
Joining in
452 Views
Message 1 of 5
Flag for a moderator

Incoming Email Bounce Notification - Blocked Unsubscribed Notification

Hey

I'm having issues with emails from a specific domain being blocked. I've managed to get hold of one of the Undeliverable messages to find out why and it says the following:

This is a bounce notification message indicating that an email you addressed to email address :
-- [removed]

could not be accepted. The problem appears to be :
-- The message violated one or more content policies

Additional information follows :
-- - Policy (Blocked Unsubscribed Notification)

found term [*] in SUBJECT, score is 1

Number of hits for this term: 1
Matched text: RE: Issues with emails - TEST

found term [*] in BODY_TEXT, score is 1

Number of hits for this term: 1
Matched text: anything

found term [*] in HEADERS, score is 1

Number of hits for this term: 1
Matched text: anything

found term [*] in BODY_HTML, score is 1

Number of hits for this term: 1
Matched text: anything

Can anyone help me identify what is happening here? I've checked my marketing preferences and I haven't unsubscribed from any form of contact (see screenshot below).

Marketing.JPG

Any ideas how I can fix this? It's not that they're going into SPAM - they're just not getting through and I don't know how to fix this.

Thanks

Suzanne

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

0 Kudos
Reply
Highlighted
  • 4.14K
  • 246
  • 443
Forum Team
Forum Team
366 Views
Message 2 of 5
Flag for a moderator

Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification

Hi SuzyQ73,

 

Thank you for reaching out to us in our community, I am sorry to hear you are unable to receive mail from a specific source.

 

S o I can get this looked into please can you post the full header off the rejected mail?

 

Kind regards

 

Paul.

0 Kudos
Reply
Highlighted
  • 18.53K
  • 1.08K
  • 7.96K
Very Insightful Person
Very Insightful Person
340 Views
Message 3 of 5
Flag for a moderator

Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification

@Paul_DN 

I think you want the full header PMed to you, rather than posted.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 4.14K
  • 246
  • 443
Forum Team
Forum Team
307 Views
Message 4 of 5
Flag for a moderator

Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification

Hi SuzyQ73,

 

Thank you for reaching out to us, I will send you a private chat request so I can get this looked into, I will send you a request shortly, please click on the purple envelope to accept. 

 

Kind regards

 

Paul.

0 Kudos
Reply
Highlighted
  • 4.14K
  • 246
  • 443
Forum Team
Forum Team
304 Views
Message 5 of 5
Flag for a moderator

Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification

Thank you Tim,

 

Regards

 

Paul.

0 Kudos
Reply