on 22-07-2021 09:38
Hi,
I'm suddenly unable to send emails, and this error message has popped up.
on 22-07-2021 09:55
I think Virgin Media has created their own blacklist to protect their outbound servers.
The Forum Team should be able to assist here, but it can take them a while to get to the thread.
However I would point out that your server settings are out of date as well. Not to mention you are using software that has not received any security updates since 2016.
Consider changing your email client. There are many out there, but Thunderbird remains free and easy to set up. Primarily because Virgin Media have set up autoconfig information for you.
Tim
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on 23-07-2021 09:45
Hi sheran1961, thanks for your post.
Sorry to hear you've encountered this issue with sending emails.
So we can look further into it - I will get in touch via PM to confirm a few details & raise it with the relevant teams for investigation. Just look out for my PM (the purple envelope) and we'll take it from there.
Tom
on 26-07-2021 09:36
Hi Tom - I have the same problem - can you help me too, please?
on 26-07-2021 13:19
Hi BernardHughes, sorry to hear you've had the same problem.
Of course I can get this raised for you as well. Just look out for my Private Message please.
Tm
on 28-07-2021 11:13
Im suddenly getting the same error. Can I be added to the fix list please
on 28-07-2021 14:59
Hi sqog, apologies about this. I'm still waiting for an update on how we can get this sorted for those impacted, there has been some confusion unfortunately but I'm doing all I can from here to find a solution. Please get back to me via PM and I'll continue to chase this up for you all.
Tom
on 28-07-2021 18:47
Hi there
I'm also having the same issue - can you add me to those you're helping please?
on 28-07-2021 19:14
Thanks for your post EVYB, and I'm sorry to see you've been effected by this also
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 01-08-2021 13:38
Hi,
I have the same problem. Please could you add me to the fix list.
Thank you.