Lisa
The problem here is that to keep a virgin media email address you need to have a live VM broadband account. Once you leave the email account and all of the mail in it should be deleted after 90 days. Now obviously this doesn’t always happen as you have found, but eventually it catches up and VM, without warning will start the process of deleting the account.
Now unfortunately, as you are no longer a VM customer, they will be unwilling, or more likely, unable to help you regain access to this account, the best they can do is to expedite the deletion of it.
I’m glad that you have been able to regain control of your Netflix and Facebook accounts, are you sure there is no other way of getting Instagram to give you access again?
Look worse case scenario, someone else now has access to all of your Instagram pictures, and if you are unable to regain access, all they have, from their perspective, is a set of random pictures of children. Don’t get me wrong, I know how distressing this will be, but the chances of anything bad happening are minuscule. Please try to not worry too much.
And immediately, get yourself a new email address not tied to any particular internet provider and start changing all of your social media accounts to that one to avoid any similar issues in the future.
Best wishes
John
