Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
141 Views
Message 1 of 5
Flag for a moderator

I need VM to delete an old email address from my profile

I have successfully deleted one email account from my profile but another one cannot be deleted, so I need VM to do this. Every time I try, I get directed to an error page.

0 Kudos
Reply
Highlighted
  • 170
  • 19
  • 38
Forum Team (Retired)
Forum Team (Retired)
113 Views
Message 2 of 5
Flag for a moderator

Re: I need VM to delete an old email address from my profile

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 3.76K
  • 230
  • 472
Forum Team
Forum Team
100 Views
Message 3 of 5
Flag for a moderator

Re: I need VM to delete an old email address from my profile

Hi rayoflight,

Have you managed to get this email deleted now 

Was it a secondary one that you set up?

If you could explain in a bit more detail then that would we be great

Gareth_L

Highlighted
  • 2
  • 0
  • 0
Joining in
88 Views
Message 4 of 5
Flag for a moderator

Re: I need VM to delete an old email address from my profile

No I haven't.

It is a secondary email account called "xxinternaldarknessxx@virginmedia.com"

I get the message "Oops, something's broken"

0 Kudos
Reply
Highlighted
  • 3.76K
  • 230
  • 472
Forum Team
Forum Team
83 Views
Message 5 of 5
Flag for a moderator

Re: I need VM to delete an old email address from my profile

Can you pleas reply back the private message I am about to send then

Gareth_L

0 Kudos
Reply