I can't access my @virgin.net email.

[Alison53]

My virgin.net email has become inaccessible. I get a message saying I need to enter my password for the account which I can't remember, but there is no way  offered of creating a new one. When I put in my security details it  says they are wrong - which they aren't. Neither incoming not outgoing mail is being accepted.

Have I been locked out of this email account for ever or can I find a way to get back in and update to a virginmedia account - or other?

[Martin_N]

Hi Alison53,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your email address.

Can you confirm if you have an active Virgin Media Broadband account?

^Martin

[Alison53]

No, but I'm willing to have one if it means I can access my virgin.net emails.

I tried to set one up but couldn't find out how to.

Thanks 

[jpeg1]

https://www.virginmedia.com/broadband/broadband-only

But this will create a new email address. It may not be possible to recover an old account.

[Beth_G]

Hi Alison53,

I'm sorry to hear that you're still having issues with your email account. We'd really like to help with this.

I'll pop you over a PM now so I can take some details.

Please look out for my message over at the purple envelope.

Thanks

[Alison53]

Thank you Beth, I would really appreciate this.

I've had that address for 35 years and people from years ago contact me on it.

I understand it being phased out but there was no notice - i.e., its going in 10 days or so... I'd just like the opportunity to properly migrate correspondence and correspondents.

Very best

Alison