How to receive emails to a new email address and not the old one

[kenr36]

I have added a new email address but still receive emails to my old Virgin address .

Can I stop them

thanks

[Sololobo]

For as long as your old email address remains active it will continue to receive emails sent to it.

You will have to inform your contacts of your new email address and ask them to use it in place of your old one.

[Travis_M]

Hi @kenr36

Thanks for posting on our community forum!
 

Can you elaborate on what you mean, are the emails from ourselves or just general emails?

Regards

[kenr36]

My new email address just stopped working,although I had received emails to this address beforehand.

emails keep going to my old address,how do I stop receiving them to the old and send to the new one.All if my contacts know new address

thanks

[Ayisha_B]

Hi @kenr36,

As @Sololobo has advised, if the email address is still active, we can't stop senders sending emails there however if you are using a different email account now, you would need to notify your contacts. You can however delete the old Virgin email account if it is a secondary mailbox. 

Let me know if you have any other questions.