Virgin Media Community

[ASG1]

My ntlworld account email address was never deactivated when I left Virgin ages ago. Now is has been hacked.

How do I get it deactivated? There is no direct way to contact Virginmedia about it.

[Emma_C]

Hi ASG1, 

Thanks for your post and welcome to our community. 

Really sorry you're having this issue and for the delay in replying, we have been busier than usual. 

We can help with this from here, I'll just need to grab some details via a personal message to get the ball rolling. 

I look forward to hearing back from you soon. 

[Emma_C]

Thanks for letting us help with this, do pop back if you need anything else 🙂