Thanks for posting and welcome to the community. Thanks also to Graham for commenting and helping as always.
In relation to the email, we should be able to assist with this, however I will need to let you know the following;
If you've not moved it to the current active account, then it's an orphaned account and would be at risk of deletion. We can possibly move it to the new account but if you've created new emails on this new account, they would be deleted if we were to move it across.