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EG1
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Help add secondary email a/c to webmail

Hi, I use virgins webmail service online as other email providers or via email on iPad or iPhone doesn't successfully move items into folders. 

On the webmail there is an option to add other secondary email addresses to the view. I've done that but one of those now has a problem and wont let me access it unless I log directly  into it separately.

Here's what I see below with the message saying "Your e-mail account egmail@ntlworld.com was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again" when i try to access the second email account. I cant see anywhere to go and edit the account. A right click on the email address doesn't bring up any form of Edit option. Any clues n where /how?

EG1_0-1632215022627.png

 

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Graham_A
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Re: Help add secondary email a/c to webmail

Click on the hamburger icon and select settings > accounts > edit to the right of the email address concerned

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Graham

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EG1
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Re: Help add secondary email a/c to webmail

Hi, thanks for the suggestion, the hamburger drop down for the secondary email doesn't include Settings. it only has Add new folder, Add to favourites or Properties. The latter sounded possible, but all Properties does is bring up a box saying Folder type - System and nothing else.

I'd be happy to delete and re-add the details, but no sign of any delete function either.

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EG1
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Re: Help add secondary email a/c to webmail

Also I did wonder why I hadn't seen an email letting me know there was a reply here. Found out later that Virgin had marked an email from Virgin Community board as SPAM!!

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Graham_A
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Re: Help add secondary email a/c to webmail

I'm referring to the icon at the top of the webmail screen immediately to the left of the virgin media infinity icon.

 

 

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EG1
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Re: Help add secondary email a/c to webmail

Nice one Graham, too many hamburgers! Yep that one works a treat.

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