Help! Spam Email

[Jackbauer69]

Have tried contacting virgin to assist with trying to gain access to my old email account. 

In the recent days I have had emails from someone who has gained access to my old email account and I have no way of changing my password.

As I am a former customer my email account does not work with Virgin and it’s tied to them as it’s an old ntlworld account. 

Can someone assist us urgently in changing the password or closing the account down altogether 

Many thanks 

[coenoby · Accepted solution]

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@Jackbauer69 wrote:

As I am a former customer my email account ..................................Can someone assist us urgently in..........closing the account down altogether 

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The Forum Team (VM employees who support this forum) can arrange to get that deleted for you.

One of them will contact you via this thread in the next day or so and take the details via the forum's private message service.

Coenoby

[Jackbauer69]

That’s great many thanks 🙏 

[Ilyas_Y]

Hey @Jackbauer69 thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the email 😞
I will assist you on this and get it deleted.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

[Ilyas_Y]

Hi @Jackbauer69, thanks for speaking with us today.

I'm glad we have taken the steps in order to get this matter resolved as soon as.
As always - reach out to us if you need anything.

Kind regards.