on 27-04-2022 09:21
The options at the bottom of an email I am trying to send are now showing, ie Send, draft, delete which means I cannot send any email. Rang Virgin Media and the guy couldn't help! Anyone else had this problem and found a solution?
Answered! Go to Answer
on 28-04-2022 16:49
@Lula1 wrote:What else could I try?!
Just a wild thought but does your VM compose screen look something like this on your laptop?
In other words, VM email page does not completely fill your laptop screen and the SEND, SAVE and DISCARD buttons are missing.?
If so you can either click on the symbol ringed in red here on the Chrome window:
and the page will revert to full screen mode so the full VM email page fills your laptop screen;
Or, you could simply drag the Chrome window with the VM page up the screen on your laptop to reveal the 3 buttons at the bottom.
I hope that makes sense, hopefully the screen shots help to expIf that's not the answer then I'm sorry. I'm stumped,
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 27-04-2022 11:59
Try restoring the browser's default zoom setting; pressing Ctrl + 0 (digit zero) or similar key combination.
Should the issue remain then please provide a redacted screenshot, detail of operating system and browser.
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on 27-04-2022 12:17
27-04-2022 14:41 - edited 27-04-2022 14:45
FYI: Screenshot - Wikipedia and do make sure to redact any personal information from image before posting.
Try maximizing the windows and resizing to see if that restore the missing buttons.
on 28-04-2022 14:51
Hi Lula1,
Thanks for posting and welcome to the community!
Can I ask whether the same issue persists on a different browser also?
Thanks,
on 28-04-2022 15:26
I only use Google Chrome. What else could I try?! Thanks for trying to help. The problem so far has mystified 3 VM members of staff!
on 28-04-2022 16:49
@Lula1 wrote:What else could I try?!
Just a wild thought but does your VM compose screen look something like this on your laptop?
In other words, VM email page does not completely fill your laptop screen and the SEND, SAVE and DISCARD buttons are missing.?
If so you can either click on the symbol ringed in red here on the Chrome window:
and the page will revert to full screen mode so the full VM email page fills your laptop screen;
Or, you could simply drag the Chrome window with the VM page up the screen on your laptop to reveal the 3 buttons at the bottom.
I hope that makes sense, hopefully the screen shots help to expIf that's not the answer then I'm sorry. I'm stumped,
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks