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Email still active after I’ve changed provider

Joining in

We changed providers earlier this year, I’d say about 6 months ago. We were told our emails would no longer be active after 90 days. I didn’t realise my Facebook account and Instagram still had my ntlworld email attached, even though I updated them to my new email account. I’ve only found this out as I have been hacked on both platforms! Both I and my husband received emails this week saying our ntlworld accounts have been stolen! 


Very Insightful Person
Very Insightful Person

Issue of account deletion has been flagged to the forum team; be aware it can take them a few hours / days to respond though it is usually the former.

Can you post a redacted screenshot of the email here; do not post here unless personal information has been removed from image.

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Forum Team (Retired)
Forum Team (Retired)

Hi Upatdawn, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing issues with your email accounts, we will be able to help. 

I will just need to take some details so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Speak soon,