@chrissie wrote:
One of my email addresses has been disabled and I do not know why. Now a second one is saying 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them'.
You have not said how you are accessing your Virgin Media emails when you get that error message. However, I am wondering whether you are using the "check emails from another account" facility in VM Webmail to access all your VM emails in the one place.
I have certainly seen that error generated by the Webmail service in those circumstances when it fails to access another VM address.
To trouble shoot things a bit further, can you use this link https://mail2.virginmedia.com/ to try and access the problematic email account directly on the VM website. Enter the email address and password for the problem email account and post back the error message that you get.
If it is the "Your mailboxis unavailable.......post back in an hour" error you may well be able to resolve the problem yourself by try following the advice that VM have posted here: https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
Coenoby
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