Email password not working

[Boriskiiii]

Hi, we have got an issue with my wifes email. She can log onto Virgin Media with her usual email address and password.  When she tries to check her email, it comes up with it being unavailable.  It recommends changing password,  but when she enters date of birth then memorable word, it just freezes and will go no further. Any help please?

[Ilyas_Y]

Hey @Boriskiiii, thanks for reaching out to us and a warm welcome back to the forums!

I'm sorry to hear about the email issue which is affecting your wife's email.
I will assist you on this and help you get it restored.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.