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Email now stopped!!! SMTP Error Message

melody9
Tuning in

I posted just last night that I had an SMTP error message pop-up intermittently, but emails did send. I've just tried now and yet again, NTL is completely blocked: Error pop up on iphone states "Cannot send Mail, the username or password for my address is incorrect" I have option to click OK or go to Settings.

Can anyone help - this now is getting ridiculous; friends with AOL, Sky, BT or Vodafone don't report this problem, can someone help again please I'm working and cannot spend hours in the queue to a helpdesk

2 REPLIES 2

BillBudd
Superfast

I'm no expert but I understand VM now require a separate App password for Mail clients etc.  The password is set up in the My Virgin Media site.  Your issue could be that.

Kind Regards,

I do not work for VM. Services: 2 x HD TV (+ Sky Sports, BT sport), x2 Tivo boxes (WiFi) Hub5 1gb, Talk Weekend Phone on IP, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.

stevem999
Up to speed

Same here, intermittently. I've found that by repeatedly forcing a send/receive that it will work after a few tries, but clearly VM bu**ering around with email again.