As the main account holder I am able to use my Virgin Email but my wife's account is showing as unavailable. This has been the case for about a week now. When logging into the webmail interface we receive the following message;
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
Trying the phone line is impractical at the moment with wait times of over an hour. We are expecting some important emails to this account so it is quite important that we find a solution. Can anyone suggest how I can contact Email Admin to reset/unlock this account please?
Thanks @Graham_A. We have already reset the password a couple of times. This is not the first time it has happened but usually it resolves itself in a day or so. This is the first time we have had to reach out to VM for assistance.
Sorry to hear about this issue with the Email
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great