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nikhb
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Email mailbox unavailabile

As the main account holder I am able to use my Virgin Email but my wife's account is showing as unavailable. This has been the case for about a week now. When logging into the webmail interface we receive the following message;

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

Trying the phone line is impractical at the moment with wait times of over an hour. We are expecting some important emails to this account so it is quite important that we find a solution. Can anyone suggest how I can contact Email Admin to reset/unlock this account please?

Nik

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Graham_A
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Message 2 of 8
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Re: Email mailbox unavailabile

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

The first thing they will ask is have you reset the password for the account concerned.  So it would be a good idea to do that now.

 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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nikhb
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Re: Email mailbox unavailabile

Thanks @Graham_A. We have already reset the password a couple of times. This is not the first time it has happened but usually it resolves itself in a day or so. This is the first time we have had to reach out to VM for assistance.

N

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Gareth_L
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Re: Email mailbox unavailabile

Hi nikhb

Sorry to hear about this issue with the Email 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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nikhb
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Re: Email mailbox unavailabile

Hi Gareth,

 

have you made any progress on this email account. I sent the responses to you questions a few days ago but I've not had a response since. The account inbox is still unavailable.

Many thanks.

 

Nik

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Gareth_L
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Re: Email mailbox unavailabile

I am so sorry for the delay nikhb

Can you try the email now via this link 

But before that reset the online password to one you have not used before 

Gareth_L

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nikhb
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Re: Email mailbox unavailabile

Thank you Gareth_L.

 

I have checked and it is working.

 

Nikhb

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Beth_G
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Re: Email mailbox unavailabile

Hi Nikhb,

 

Thanks for updating the public thread, I'm pleased to hear you're now able to access your emails.

 

Do let us know if you need anything else. Have a lovely weekend.

 

Beth

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