All seems OK now, I’ve just received 24 emails, all sent to me over the past 48 hours or so. I know that greylisting is a means of preventing spam, but it would be nice to know from VM why this suddenly happened to so many of us customers, what they did to resolve it, and some reassurance that it’s not going to be a regular occurrence.
I just looked at Service Status in my area and it says: Webmail delivery failures/delays from external sources. Were sorry about this, our engineers are looking at fixing this as soon as possible. It suggests the issue may be solved by tonight but maybe they have done it early. The problem of this communication is that I didn't know I had this issue until after it was solved!
PS: I assume they mean 'we're sorry' rather than 'were sorry', implying maybe 'OK, we were sorry for a while but sorry timed out - now, who cares! We're down the pub!'
I had a Service Status about webmail earlier today but it now says everything is working. But five emails sent to me over the last three days have not yet arrived in my inbox. Will they arrive or have they been lost for ever?
i have just spent nearly TWO HOURS on the phone trying to get this info to the relevant department at VM only for the "customer support" to be totally unhelpful >>> the call was cut "short" on 3 separate occasions
basically last night i received a Mail Delivery System email from <Mailer-Daemon@shcp04.hosting.zen.net.uk> informing men that an email could not be sent from an email on my account with therm to a VM/blueyonder.co.uk email address stating the issue was ..... Domain xxxxxxx has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.
not understanding this i immediately called up zen and asked them what it meant and was informed that it appeared that VM, in its desire to stop spam email generally, had decided to activate GREY LISTING (where they suspect emails are spam and so prevent them getting to their destination, and assume that the second, third and fourth attempt will work, so no problem)
trouble is this email did not get through, nor did ANY from my own blueyonder.co.uk email address .... and have not in the following 24 hours
trying to report this to someone in authority who will actually understand what it is i am trying to do has (as expected) not achieved anything other than make my blood boil and the impossibility of speaking to someone who can deal with this
here is the latest Mail Delivery System email:- "The address to which the message has not yet been delivered is: