Email account not accessible

[rleinfellner]

Have done password reset, still get 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[Beth_G]

Hi rleinfellner,

Thank you for your post. I am very sorry to hear that you're struggling to access your emails at the moment.

I'll pop you over a PM now so I can take some more details and look into this for you. Please find my message over at the purple envelope.

Thanks

Beth