I'm starting yet another new thread on this matter because i've been asked not to "piggy-back".
I have seen many answers to this problem but they all seem to entail logging in to my email first, which of course i am unable to do. So, is there something i can do or do i have to wait the "maximum 5 working days" (as i have been told by a "supervisor" on the phone) before virgin sort out their problem?
