Email Forbidden

[ym792004]

Hi

I'm having the same problem with my secondary account so can a VM staff member look at this also please?

[Nathan_B]

Hi there @ym792004, welcome to our forum and thanks for your post.

I'm sorry to see that you are having issues with your email account. Just to confirm, have you been able to run a virus scan on all home devices then change your password to see if this helps resolve the issue?

If you need help after trying this, please let us know. We will be happy to help.

Regards

Nathan

[ym79]

Hi, Thanks for your reply. I've since logged into the main account, accessed the secondary account, generated a new password and recovery question as VM had deleted the old one. The secondary account can now be accessed again. Thanks. 

[Ayisha_B]

Many thanks for the update @ym79

Glad you have been able to access your secondary email account again 🙂

You know where we are if you need any further assistance.