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Email Address Hacked

Hi   I could really use some help and advice from the community. My primary email address has been hacked and I have suffered weeks of emails claiming that I have requested password changes from Microsoft Apple Facebook Booking.com ect    Is there any way that I could change my primary email address and delete my current one to stop this ?  

Any help would be welcome

 

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Re: Email Address Hacked

First - you should definitely try to regain control of the email address for your own financial and data security.  Follow all the advice here.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Then set up your preferred NON-ISP email address and migrate all your contacts and services over to that address.

After that, the answer is no - the address cannot be deleted.  VM say if you stop using it for 90 days, then it is deleted 60 days after that (IIRC the numbers of days).  But I don't have any evidence of that, and more complaints of the opposite - addresses still active, even though people thought they were deleted.

But here is my work-around:

  1. Leave Virgin services - get a good deal elsewhere for a year or two (don't forget to use a cashback site)
  2. Wait 90 days for automatic deletion
  3. Run the email address through mailtester.com to be sure it is deleted
  4. When it shows as still valid, contact VM to have it deleted manually so your personal and financial details are not stolen and used against you
  5. Return to Virgin with a new customer deal (don't forget to use a cashback site)
  6. Enjoy your non-VM, non-ISP email service from a provider that invests in good spam filtering, modern security techniques, strong passwords, etc

Best wishes!


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

BEWARE OF SCAMMERS SAYING THEY WORK FOR VM. Do not give any personal or account information over unless the person has the VM Logo next to their username.

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Re: Email Address Hacked

Hi there @rifleman

 

Thanks so much for popping to our Forums - sorry to understand you've had some issues with your emails. 

 

Have you already changed your password to your email at all?

 

Unfortunately we're not able to delete or remove a Primary email address 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Re: Email Address Hacked

Thank You both for the quick and helpful replies I have migrated all emails as per advice I have secured all sensitive services with a new email address and passwords I agree that maybe its time I got a better deal elsewhere and hopefully after a period of time this will stop I thank you again and pray that whomever I go to has such a helpful community
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Re: Email Address Hacked

Glad that you have been able to update your information @rifleman

 

We do hope that you choose to stay with us - if you ever wish us to take a look at your packages for any other offers that may be available, please just give us a ring on 150/03454541111 and the teams will be more than happy to take a look for you

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Message 6 of 21
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Re: Email Address Hacked

Ok This has just got a lot worse  Someone has managed to get into my virgin account and create 3 new email accounts  I have managed to delete them but am unable to change my password  Can any mods help urgently ? This is a joke Virgin

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Re: Email Address Hacked

Hi rifleman,

 

Thank you for coming back to us, I am sorry to hear your account has been compromised, I will be more than happy to get this resolved for you.

 

I will send you an invite shortly for a private chat, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Message 8 of 21
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Re: Email Address Hacked

Ok Ive managed to change my password but am now worried that the hacker now has access to my other email addresses and our financial information.  I asked weeks ago for this email address to be deleted and was told that this was not possible !!  

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Re: Email Address Hacked

Hi please come in for the chat so I can look into this for you.

 

Regards

 

Paul.

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Message 10 of 21
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Re: Email Address Hacked

Hi Paul   No email in purple box  Can you resend please 

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