on sunday sept 11th at abouty 6pm UK time my virginmedia email address stopped working stating my credentials had changed
I certainly never changed anything
so i dutifully called 150 and spoke to some one who after an hour couldnt sort the problem and "raised a ticket with IT" saying it would be 3-4 days to resolve
I again called 150 today Saturday 7 Sept and spoke to some one who told me there has never been any email account in the name i gave them which is absolute rubbish as i ve had the account since november 2016 when I moved to my present address. I have had no satisfactory response from anyone within virgin media I spoke with a lady called Vicky and told her I wanted it escalated to the CEO`s office, her response was theres no point doing that and the only way to raise a complaint is to go back to the faults team. This level of lack of customer service is shameful when I complained that i wasnt getting the service I was paying for the response was that they dont charge for email. ????
Its part of the service offering so yes we do get charged
im now in a position were I have no access to 3 years worth of emails and virgin dont seem to give a stuff
also worth noting that the email they calim doesnt exisit is the mail thats registered with this community
She knew everything about sorting these problems, so I'm surprised that you are still in a pickle (maybe a worse pickle) today. You'd best wait for a current member of the Forum Team to reach this thread. They are knowledgeable enough to look at your accounts old and new and advise if the email provisioning team can fix things for you.
Don't post your personal details here in the forum, they will get those by private message. Good luck!