Virgin Media Community

[MalandBren75]

Trying to send an email from my @Blueyonder account and keep getting message that no password is set in settings. I have checked and there is a password there, is there an issue at the moment it also seems I cannot receive emails

[MalandBren75]

Further to my previous question, I have tried ringing VM but cannot get anyone to answer the phone. My emails @blueyonder were working fine until this morning and when I attempt to read or send an email I get the following message "Account Error - No password provided for blueyonder .co.uk go to settings and enter a password". I have checked and there is a password as I have not been into settings to alter anything, can someone from VM contact me on this forum please.

[Graham_A]

@MalandBren75  What error message, if any, do you get when accessing the blueyonder address directly via the VM Mail webpage? https://mail2.virginmedia.com/

[MalandBren75]

I get the following message "Account Error - No password provided for blueyonder .co.uk go to settings and enter a password". I have checked and there is a password as I have not been into settings to alter anything,

[MalandBren75]

Trying to access via My VM it is saying my mailbox is not available at the moment.

[Graham_A · Accepted solution]

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@MalandBren75 wrote:

Trying to access via My VM it is saying my mailbox is not available at the moment.

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In which case follow the steps set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

Wait for at least 30 minutes before retrying the account in webmail.  Once you have access via webmail back change the password in the email client to the new one that you have set for the account.

[MalandBren75]

Sorted thank you