Hi Robert, hope you can help.
My sister has had her orphaned NTLWORLD account hacked and its caused her no end of mayhem ! Please can you help her delete the old mailbox ?
Hey gazdonno, thank you for reaching out and I am sorry to hear this.
I can see you are in PM with my colleague already about this, please do feel free to reach back out to him if you need any assistance at all. Thanks
Matt - Forum Team
New around here?
Hi there @rosie8
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I'll be happy to take a look into this with you via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Thank you for joining us on private message.
My apologies that we were not able to action your request today. This is an account holder only action and as such will need to speak directly with the account holder to make these changes.
The account holder can get in touch with us directly on the forums themselves or they can also call on 150 from a Virgin Media landline or on 0345 454 1111 from any other service.