Contacting Virgin

[alienor]

Has anyone here contacted Virgin e.g. the CEO etc, and if so, who did they contact and how. We really need to step up our complaints or nothing will happen. This company appears to care nothing at all for its customers. I don't subscribe to this notion that mail is just a free add on. It is a service they provide and they should maintain it. I was a ntlworld customer and they were brilliant. Along came Virgin and all the problems started.

[Ashleigh_C]

Hi there @alienor 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry to hear that you are feeling let down by us and our complaint procedure. I would be more than happy to look into this with you. 

Can I ask what the complaint was in regards to? 

[alienor]

I didn't say I had a problem with the complaint procedure. I just feel that will get us nowhere given what other people have said. This email issue has gone on for two weeks now and there has been no real change.

[Ashleigh_C]

I'm sorry to hear that you are effected by email issues @alienor can I ask what exactly is happening and I'll be happy to advise?