Changed email password. Now iPhone email won’t recognise password

[Junemonica]

Hi,

I changed my email password earlier. Updated the password in my iPhone but am receiving the message ‘No password provided’ wen quite clearly there is a password and it is correct. I’ve even deleted the account and started again and am still receiving the same message. I added the details to the outgoing mail server including the password and this was accepted. What can I do next?

[Graham_A · Accepted solution]

If you change the password for the account in My Virgin Media > account settings > Account details you will not be able to use the new password to access the account via an email client.  Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details >  Mail box App password management 

[Junemonica]

Graham,

Amazing! It works! I never knew that. Thank you for being so very insightful. 

[Geezah]

Thank you Graham... Every since Virgin lost my historical emails, I reset my account on the Mail App and this issue has been bugging me! virgin Media should make this clearer.