Cant see new e-mail folders

[oldmik]

I can not see my new e-mail folders in the virginmedia e-mail my folders, tried looking at settings as this happened a few years back aswell, however there is only basic settings now, anyone know how to fix this?

[jpeg1]

Are you using an email app, or logging into your account on webmail with a browser?

If you can't see the folders on webmail, they aren't there. 

[用心棒]

In webmail make sure all folders are subscribed to by:

1. select ⚙ > Settings > ▸ Email > Change IMAP subscriptions
2. select ▸ to expand folder views until all are visible
3. confirm that all are folders are selected (☑)
4. select Email (located top left) and then press Ctrl + Shift + R to refresh page

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