@Cng wrote:
Could you please help urgently?
Do you have a live Virgin Media broadband account? All Virgin email accounts, (whether they are Virgin.net, Blueyonder, Ntlworld or VirginMedia) need to be linked to a live VM broadband account. VM has an ongoing policy of deleting these email accounts as they come to light.
In the case of Virgin.net addresses many were never linked to a VirginMedia account:
- Those that were originally linked to the old dial up system (closed in 2013) should have been deleted automatically after 180 days after the closure because you needed to dial in at least once every 180 days to keep your email account active.
- Some were originally linked to the old ADSL (non fibre) internet service which Virgin sold off to TalkTalk in 2014. Virgin retained control of the email addresses but those should have been deleted a year after the sale of the internet service to TalkTalk unless the customer set up a new VM fibre Broadband account.
Since the demise of those 2 services, the only way to keep a virgin.net address has been in conjunction with a VM broadband account.
Sadly, VM have confused the situation by failing to delete many of these old email accounts and this has resulted in people continuing to use virgin.net email accounts for decades after the addresses should have been deleted.
Hopefully you have a VM broadband account or the future of your virgin.net account is looking very bleak.
If you do not have a broadband account, the best that you can hope for is that VM agrees to re-enable the account to allow you to download any information that you need from it. However, they cannot guarantee that the account will remain open indefinitely.
One of the VM Forum Team (VM employees who support this forum) will catch up with the your post in a day or so and will contact via this thread.
Sorry if I am the bearer of bad news. 🙁
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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