Cannot login to VirginMedia Account + Email

[James_0wen]

Hi,

I recently needed to browse my virginmedia email and following advice from other forum posts i attempted to change the password through the main virgin media account. This doesn't work anymore as this was a sub account and since i cannot login to my account i cant change the password from here and i tried calling up virginmedia support but they seemed rather clueless on the phone about what a sub account even is / why anyone has multiple virgin media emails.

Please could someone assist?

Kind Regards,

[Travis_M]

Hi @James_0wen 

Thanks for posting on our community forum and sorry to hear about the issue with your MyVM account

I am going to drop you a private message now to collect some more information and look into this for you, keep an eye on your inbox for a message from myself.

Regards