Thank you for posting to us here on the community.
I am sorry to hear you are experiencing issues when accessing your email. We are aware of this problem and for time being asking that our customers attempt to login via client mail, such as Apple Mail, Outlook etc.
Very grateful for your help of course. Anyone have any ideas why Virgin seem unable or unwilling to help us as they should. This happens every time the email goes down and Virgin behave the same way each time. They reply quickly if you take to Twitter as they obviously hate adverse publicity but not enough to provide us all with a solution. More people need to complain in the right place - not sure how you do that with Virgin however.
My experience is that I get ignored when I try to raise and issue. You can see them answering other people but not me.
A few years back I was on the point of clicking on a link of a suspicious email because VM ignored me and would not confirm if it was fake or not. The email threatened me with disconnection for non payment of a bill. I had recently changed my direct debit details so couldnot ignorie it, in case something had gone wrong.
I kept Tweeting through the day, only to be met by silence, whilst VM answered everyone else within minutes. I ended up at a VM shop, when they had one, with paperwork relating to my bank accounts.