There are some extra details required before the community can suggest the correct way forward.
Are you a current VM broadband customer?
Is the ntlworld.com address concerned attached to your current VM broadband account?
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Yes, I believe I set-up the email address when I first became a broadband customer with ntl, which obviously became Virgin Media. I have not used it for several years. No when I log into my Virgin Media account I use a different email.