Virgin Media Community

[JJ15]

How do I cancel an old ntlworld.com email address?

[Graham_A]

@JJ15 

There are some extra details required before the community can suggest the correct way forward.

• Are you a current VM broadband customer?
• Is the ntlworld.com address concerned attached to your current VM broadband account?

[JJ15]

Yes, I believe I set-up the email address when I first became a broadband customer with ntl, which obviously became Virgin Media. I have not used it for several years. No when I log into my Virgin Media account I use a different email.

[Emily_G]

Thanks for the post Jj15 and welcome to our community.

I'll pop you over a private message so we can pass security on the account with these email addresses on to remove these.

Thanks, Emily.