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Can’t connect to ntlworld account

Joining in
  • Mail can’t connect to my ntlworld account. Any ideas what I need to do to start using my email account again? 

Very Insightful Person
Very Insightful Person

Is this Apple's or Microsoft's Mail application? What error message, if any, is shown?

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Forum Team
Forum Team

Hi Hel_Hicks 


Thank you for your post and welcome to our community.


I am sorry to hear about the issues you are having connecting to your ntl email account.


Is the email account linked to a current active broadband account with us?


What error message are you getting please?


Please pop back to us when you can. 

Vikki - Forum Team

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