on 13-05-2022 10:11
I have 2 blueyonder email accounts and the one has stopped synchronizing subscribed folders and cannot connect to server, have tried reinstalling account several times on different computers to see if my computer was at fault. My blueyonder account works fine just the second account that seems to be blocked, have phoned virgin several times over the last 3 weeks but just get passed around and told to wait for call backs from technical departments who never call back a bit stuck what to do now.
Answered! Go to Answer
14-05-2022 14:40 - edited 14-05-2022 14:41
If your email address is not connected to a current broadband account and shown under MyVirginMedia, it will be treated as an orphan and probably closed.
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
on 13-05-2022 20:47
Are both the email accounts attached to your current Virgin broadband account?
on 14-05-2022 13:01
on 14-05-2022 13:18
Yep mine has too - asking for password- tried changing password - tried calling VM 3 times this morning but totally hopeless- what’s happening here then?
14-05-2022 14:40 - edited 14-05-2022 14:41
If your email address is not connected to a current broadband account and shown under MyVirginMedia, it will be treated as an orphan and probably closed.
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
on 15-05-2022 16:23
Hi Ian66,
Thank you for your post 🙂
I am sorry you are having issues with your email address. Do you know if you moved your emails with you over to your new account?
Zoie
on 17-05-2022 09:31
Hi Zoie_P
I.ve been with virgin for 18 years or so and did leave for a month say around 4 years ago and went back with them, just assumed email addresses where kept live as long as you kept with them and deleted after a year or so if you left them, recently called them for the sixth time to arrange a call from a technician and now none of my blueyonder emails work and cant log into the virgin web site now.
Ian
17-05-2022 16:56 - edited 17-05-2022 16:57
When you rejoined Virgin with a new account you would have been given a new email address (even if you never used it). You were a new customer and there was was no reason for Virgin to know there was an old account or old email. In fact data protection would prevent them from copying any data from another account.
So your previous email would have become an orphan and eventually expired.
You will have to see if the IT staff can help, but I fear you must be ready for a disappointment.
on 18-05-2022 17:11
on 20-05-2022 10:14