Hi @Simon210.
Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂
I'm very sorry to hear the password reset didn't work, I appreciate this is frustrating and we apologise for any inconvenience caused.
I'm going to send you a PM for more details so we can get this sorted for you.
Please look our for a notification in the purple envelope located in the top right hand corner of our screen.
Thanks,