Tried changing the password, as suggested by the moderator but to no effect. Accessing via email app on ipad gives error message "no password provided for blueyonder.co.uk" and accessing via Web gives error message starting with "Your mailbox is not available at the moment......" phone up reset password still not working any help please
I've had the same issues for the past 4 weeks. I've rung twice and also gone to the online chat twice and I've had to go over the same issues each time and its still not been resolved. This is a known issue so why aren't Virgin being more helpful? I've even changed my password, they have too and yet my emails download to Microsoft Outlook on an laptop without re-setting the password on it!
Thanks for coming back to us and for your patience, while we are getting this issue resolved @Simon210.
I have looked into your account and can see that an IT ticket has been raised and is still open, I will be contacting the agent that has raised the order for an update and ask them to escalate this to the IT support team.
We will be back in touch as soon as we have any further updates on this for you