I received my last Blueyonder email on 12/Sept/21; after that I kept getting authentication error messages whenever I tried to access my emails.
I phoned the support line and the agent went through the diagnostic process, but was unsuccessful and said he would escalate the problem. Not having heard anything back from them after 5 days, I phoned again and a different agent told me that Blueyonder and other legacy addresses have been done away with, and the frontline support people are having to deal with the fallout from that.
It was claimed that customers had been warned about this in advance, but I had certainly received no notification of that in any form; it would seem that many other customers (and support staff) are in the same boat. I was promised a call back from a manager, but that hasn’t happened (surprise, surprise!). I was told that VM won’t reinstate access to the mailboxes to allow me to read new emails sent since 12/9/21, or download old messages that I need to refer to. People sending email to my Blueyonder address will not get a delivery failure message (I have tried it), so they will not realise that I haven’t received it.
This is disgraceful behaviour by Virgin Media. I have been a customer of theirs continuously for the past 13 years, used my Blueyonder mail every day, and they have collected a large sum of money from my bank account by DD every month. This seems like a very good strategy for VM to shed a lot of long-established loyal customers very quickly.
[MOD EDIT: Post split from older thread and subject title changed for clarity]
