Menu
Reply
BrianA67
  • 2
  • 0
  • 0
Joining in
375 Views
Message 1 of 6
Flag for a moderator

Blueyonder email account locked since Friday

Without warning my blueyonder account was locked on Friday 18 March.

I rcvd following when trying to send/receive

Message on my email:
Server responded:530 5.1.0 Authentication Required (VM401)
Virgin raised 3 tickets 73504523, 73505004, 73504564 apparently all closed without advising me.

Admittedly I no longer have a VM account so can't reset password.

How do I resolve this issue - account locked nit deleted according to first tier call centre support

 

Tags (2)
0 Kudos
Reply
crany
  • 192
  • 15
  • 36
Superfast
367 Views
Message 2 of 6
Flag for a moderator

Re: Blueyonder email account locked since Friday

your account is prob locked waiting to be deleated staff used to help with this so you can wait for them to respond but as of late there has been not much they can do so i would consider the account lost
0 Kudos
Reply
用心棒
  • 7.12K
  • 790
  • 2.42K
Very Insightful Person
Very Insightful Person
320 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Blueyonder email account locked since Friday

If your email client's SMTP Authentication method is set to No authentication change it to normal Password.

FYI: recommended setting for email client are as follow:

Incoming (either IMAP or POP3)

Account typeIMAP POP3
Usernamerichard.branson@virginmedia.com richard.branson@virginmedia.com
Server port993 995
AuthenticationPassword Password
SSL/TLSYes Yes
Server hostimap.virginmedia.com pop3.virginmedia.com

Outgoing (SMTP)

Account typeSMTP
Usernamerichard.branson@virginmedia.com
Server port465
AuthenticationPassword
SSL/TLSYes
Server hostsmtp.virginmedia.com

 

Should you manage to regain access then the priority should be to:

  • backup your emails
  • migrate over to another email  service
  • confirm deletion of blueyonder.co.uk email accounts

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

Kain_W
  • 1.7K
  • 49
  • 106
Forum Team
Forum Team
280 Views
Message 4 of 6
Flag for a moderator

Re: Blueyonder email account locked since Friday

Hi BrianA67,

Thanks for your post and welcome to the community!

Sorry for the issues faced with your email, usually our emails coincide with active Virgin accounts. 

Although emails are still active after an account is closed, there is always the risk of it being deactivated as you don't have a service with us.

When was your account disconnected?

Thanks,

Kain
0 Kudos
Reply
BrianA67
  • 2
  • 0
  • 0
Joining in
269 Views
Message 5 of 6
Flag for a moderator

Re: Blueyonder email account locked since Friday

Kain as stated on my original post it was Friday 18 March 2022.

Account contains folders that host receipts for a charity site need to reinstate it so that I can move them across into a new email address.

Biggest issue is that Iveasnt warned that this was happening with an account I've had for about 30 years

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 257
Forum Team
Forum Team
238 Views
Message 6 of 6
Flag for a moderator

Re: Blueyonder email account locked since Friday

I understand @BrianA67.

But unfortunately we would be unable to activate a deleted Email account.

It does state in the T&Cs that the email should of been deleted 90 days after your disconnection with us, but some did not but the system has caught up with this and made sure that any accounts not active are removed.

I know this is not ideal, but all we can do is apologise for the inconvenience this has caused.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply