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Blocked Incoming Messages Notification

Joining in

I've just received the following message. Is it from Virgin? How can I report it? If true, how can I access the blocked emails? [I have a copy of the 'View Source' result.]


This message was created automatically by Email Automated Notification System.
Some messages to couldn't be delivered since January Mon. 02 2023.
To retrieve your emails and reconfigure Port 486, Retrieve Messages
Diagnosis-Code: SMTP; 552-5.7.0 [TSS04] max defers and failures per hour (Exim 4.88) allowed. Deferred message
Reporting-MTA: dns; X-Postfix-Tail-ID-ID: 5867033100
Original-Recipient: rfc822; SIZE = 22481:
Arrival-Date: 1/24/2023 6:53:09 a.m. 
Action: Failed Status: 5.7.0 Remote-MTA: dns;


If you have not sent messages to or expected messages from this sender treat this as suspect.

The phrase : To retrieve your emails and reconfigure Port 486 reads like a red flag.

Forum Team (Retired)
Forum Team (Retired)

Hi IvorScarf. 


Thank you for your post and welcome to the forums. 


Just to help understand this a little more as I feel like there could be some context missing - the email in question, what email address has this been delivered from - or is this a notification when trying to send an email etc? Also, are you trying to email that account from a Virgin Media mail account? 


I apologise for not being able to give a more in depth answer for the time being. We are more than happy to help with it - we just need clarification on the above to have a greater understanding as to what's going on.


Get back to us and let us know. 





Thanks for the reply.

I thought I had included everything. Trouble is, I've since deleted the message. I'll take extra notice when it happens again.

Forum Team (Retired)
Forum Team (Retired)

Hi @IvorScarf,

Thanks for coming back to us. Please keep us updated when you can so that we can assist further if needed.

We're here if you need us.

Thanks! 🙂

Forum Team

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