Are there two passwords for Blueyonder Email?

[lucavigg]

I have Thunderbird at home on an old Blueyonder email address. My son also has a mailbox that I look after for him but he hasn't used in a long time.

This morning, after going through the Forgot Password routine and changing his password, we logged on to the Webmail interface to read old emails.

He has asked me to archive all his emails using Mailstore Home, which I've used in the past and works well.

When I come to setup his account, either on Mailstore or on my copy of Thunderbird, I get authentication failure, even though both my son and myself have been successfully logging in to the Webmail interface all day and continue to do so.

The settings I have on my Blueyonder account for IMAP are:

imap.virginmedia.com - Port 993 - SSL/TLS - Normal Password - Full email address as username.

When Mailstore interrogates the server, it sometimes comes back with a server name prefixed with IMAP4 but no matter what we try, either on Mailstore or Thunderbird, it comes back with authentication failure.

Is the Webmail password the same as the IMAP/POP3 password?

Thanks

[Graham_A · Accepted solution]

@lucavigg  A recent change means that each email address now has two different passwords.  One to use via VM webmail the other to use for third party email client access such as Mailstore.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management.

In attempting to generate this app password you are likely to be asked to set a third party email address as the username to access the My Virgin Media account and webmail for the email address concerned.

You should continue to use the full VM email address as the username for client access along with the generated app password.

[lucavigg]

Aha! Understood. Will give this a go later today. Thank You.

[lucavigg]

Just to clarify, it doesn't look like there is currently a password set for accessing email via third party apps such as Outlook or Thunderbird.

If I go through the email address change as youve described, that would mean any future access to mail.virginmedia.com on a browser would need to be using the NEW email address rather than what it is at the moment (*******@blueyonder.co.uk)?

[Graham_A]

The log in username would be the third party email address but once logged in it will show the webmail page for the blueyonder email address.

[lucavigg]

Understood. Thanks Graham.

[Zach_R]

Hi @lucavigg, 

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear you've had a little bit of trouble with email authentication recently. It looks like @Graham_A has offered some useful advice for you. Please do let us know either way if this has helped to resolve your issue or not.

Thanks,

[lucavigg]

Hi Zack. My son is in the middle of retrieving paperwork and references from his mail and attachments for a new job he’s starting in November. We’re not going to try applying Grahams solution until that is all over, just in case things go wrong and we lose access to the mailbox.

Urgency of problem is indirectly proportional to amount of time taken to fix, in my experience. We’ll do it when everything has been collected and references confirmed for his new position.

👍

[Zach_R]

Hi @lucavigg, 

Thank you for getting back to me. If you need any further assistance please do let us know and we'll proceed from there.

Thanks,