WiFi Wins

Virgin Media Staff

Here are 3 easy wins to help you get more from your Hub. Follow them and you could enjoy a better, faster WiFi connection all over the house.

WiFi Win #1

Find your Hub's happy place

Make sure to keep your Hub out in the open. That means out of cabinets, next to the telly, not behind it, and away from fishbowls. These objects can block and slow WiFi.

Signals from baby monitors and cordless phones can also interfere with WiFi. Aim for one metre of clearance.

Plus, keep the Hub upright, with its lights facing into the room. So your Hub's strongest WiFi signal goes outwards - not into the floor.

WiFi Win #2

Scan for WiFi blackspots with the Virgin Media Connect app

When you download and register for the Virgin Media Connect app, and link it with your Hub 3, you can scan your home to see if you have a WiFi blackspot in a hard-to-reach room.

Just tap 'Start the scan' and let the app work out if something's getting in the way of your WiFi. If the scan finds a blackspot, you can order a WiFi Booster to tackle it - right through the app.

WiFi Win #3

Give your home WiFi a boost

>Our Intelligent WiFi technology is designed to keep your household online, doing what they love. But some hard-to-reach rooms might get a weaker signal. This can be because your house is big, has thick walls, or wall insulation is slowing the signal.

If scanning with the Virgin Media Connect app shows you have a WiFi blackspot, you can order a WiFi Booster at no extra cost if you're a Virgin Fibre customer with Full House TV and above, or £3 extra a month if you have Virgin Fibre with us on another package.

It's a clever gizmo that uses your home electrical wiring to make WiFi signals go further.

The Wi-Fight is on.

Need some more help?

There's a whole load of tips and guidance in our Help & Support area, including handy videos with step-by-step instructions. Whether you're using your computer, tablet, or smartphone, just go to

Alessandro Volta

What's the "essential" difference between wins 2 & 3 ?

Problem sorter

...'win 2' talks about 'Scanning your house' whereas 'win 3' talks about how you can order the booster from the app, but essentially, they're the same!!!!!

Joining in

Such great stuff

Joining in

I’ve just tried the app scanned the hub and says incorrect password. Factory reset  hub as requested still says incorrect password 😞

Up to speed
I received my Wifi booster and discovered my contract was renewed for another 12 months despite the customer services rep telling me the booster was free and there was no change to my contract...three times... an hour spent on the phone... WHY?
Joining in

@Chill 2; there is a separate password for the settings on your SH3 as opposed to the wi-fi password

Super solver

The hub is installed next to my V6 box in the bottom right corner of the house. I would love to move the hub into the hallway next to the phone line, but I have to have the hub connected to the V6 box!!

Up to speed


Your V6 can connect to your hub via wifi...

Or something to consider is investing in a mesh solution.  I recently installed a couple of Deco M4 units as access points and now have seamless 360Mbps throughout my flat with its 50cm solid stone walls.  It means spending some money, but it resolves the problem...


Tuning in

Do I have to order the wifi booster through customer service or can i order one online?


Up to speed

Given the current global challenges I'd suggest you do everything online where possible, taking into account there maybe a delay in dealing with lower priority issues...